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Frequently Asked Questions

    Which web browser should I use to view your site?
    We recommend that you use version 8.0 or higher of Microsoft Internet Explorer. If you are using a Mozilla browser, we recommend Mozilla Firefox 32.0 or higher. If you are using a Google browser, we recommend Google Chrome 37.0 or higher. If you have a previous version of one of these browsers, you can download a free copy of the latest version of Microsoft's Internet Explorer, Mozilla's Firefox, or Google Chrome from their web sites.

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    Why is my checkout screen blank? Why do no choices appear in the drop down menus?
    It is possible that the web browser you use is not compatible with our website. If you are not using a current version of your browser, we would appreciate hearing from you. If you could provide us with your browser, browser version, the item numbers you were trying to order, and any other pertinent information, we can then make the appropriate adjustments so that your browser type will be compatible with our website. In the interim, our operators can take your order over the phone toll free at 1-877-268-9594.

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    How can I find an item?
    There are two ways you can find an item online : Use the search function, which is part of the top navigation bar, and appears on every page of the site. You can use the search function in three different ways:
    1. to order from catalog enter the number of an item you have found in any of our catalogs. Even if you cannot locate the item online, if it was in our catalog and you have the item number, we will locate it for you.
    2. item search, with the help of a few keywords, you can locate exactly what you are looking for. Remember, the more specific your search, the fewer items will be found.
    3. You can also use the Shop from a catalog feature, located on the top and side navigation bars.
    If you still cannot find what you need, our Customer Service Associates will be glad to assist you. They are available 24 hours a day, 7 days a week, 365 days a year. Contact us toll free at 1-877-268-9594 or use our Contact Customer Service page.

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    Where are your sale items?
    Our "Clearance" section offers great savings on fully guaranteed Anthony Richards, Beauty Boutique, Complements by Anthony Richards, Essentials by Anthony Richards, Healthy Living and Windsor Collection products. These offers change frequently so visit often for the best deals.

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    I know you carry this item, but I couldn't find it on your site. Can I still order it?
    Yes, not every item in our catalogs is featured online, but almost all catalog items can be ordered online with "order from a catalog" which is on the top of every page. To use the "order from a catalog" feature, choose the desired catalog, enter the page number and click on your selection.

    If you are still having trouble finding the item you've seen in our catalogs, please send us a note through the Contact Customer Service link which is located on the bottom of each page.

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    How can I find my size?
    Size Chart
    Size Chart

    Women's Measuring Instructions:
    Bust: With your arms relaxed, measure around the fullest part of your chest.
    Waist: Measure around your natural waistline or where you wear your pants.
    Hips: Measure around the fullest part of your body (usually the top of your legs).

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    How do I enter my Credit Card information?
    Enter your credit card account number in the appropriate field without any spaces or dashes or register and your credit card information will be filled in automatically.

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    When will my order arrive?
    You can expect in-stock items sent via regular shipping should arrive within 7 to 10 business days from the date of order. Items sent via our Express Delivery can be expected in 3-4 business days after leaving our facility. For Hawaii and Alaska, please allow 4-6 weeks. To keep you informed of the status of your order we email you two confirmations (provided that we have your correct email address) one indicating that your order has been received and the other indicating that your order has been shipped.

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    Can I check the status of my order or backorder online?
    Yes, you can check the status of your order online. Click on the button that says order status. Any of our Customer Service Associates would be happy to check the status for you, either via the Contact Customer Service link, located on the bottom of each page, or by calling toll free 1-877-268-9594.

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    When is my credit card charged for items in stock or on backorder?
    Your card is charged when the backordered item becomes available. If your order includes both in-stock and backordered items, you will initially be charged only for the in-stock portion of your order. The backordered portion is charged to your account when the remaining item or items become available.

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    How do I return an item I have received?
    Return Policy
    Merchandise must be returned within 30 days from the time you receive it, in its original and unused condition, via Parcel Post or UPS.
    To ensure a prompt, accurate refund or exchange, please fill out the return/exchange form completely.

    On the back of most packing slips is a return/exchange form with our convenient pre-paid, pre-addressed EZReturnLabel™ that's included in most order shipments (except for some heavy items and items sent outside the continental U.S.). Our EZReturnLabel™ doesn't require postage up front. A flat-rate return charge will be deducted automatically from your merchandise credit. Simply place the merchandise back in its originally packaging and affix the handy adhesive EZReturnLabel™ over the original shipping label. Then, within 30 days of merchandise receipt, drop the package in the mailbox at home or office, give it to your postal carrier, or take it to the post office without having to wait in line.

    If you no longer have your packing slip, please send a note with your merchandise that includes your order number, name, and address, and specify whether you would like a refund or an exchange. Please be sure to include the item numbers of the items you wish to receive in exchange as well. Send to: Andrea Powers - Customer Service, 6864 Engle Road, Cleveland, OH 44130.


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    When can I expect my refund for my returned merchandise or to receive the items I wanted in exchange?
    Typically, returns are processed within two business days of receipt, and refund checks are issued twice a week. Exchanges are processed in that same two-day window, and then are subject to our normal 7-10 day delivery time.

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    Why do you sometimes send me something different (size, style or color) than what I ordered?
    In some cases we substitute a like product, size or color for the item that you ordered. We only do this in those cases where the substitution makes sense (e.g., it is a close match in color, style or size to what you selected). If you aren't happy with the substitute, please return it. Total customer satisfaction is always guaranteed.

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    I have a sale flyer or an ad I found in a newspaper, and the pricing on your website is different than the advertised price. Why?
    When you place an order from a sale flyer please use the online address of www.amerimarkads.com. You'll need to enter the source code. (example 5E052B) When you type the source code please make sure you enter the number zero and not the letter O. If you do not enter the source code you'll go directly to our home page. If your still having problems you can place your order by phone at 1-877-268-9594.

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    How do I contact you?
    Having problems? Need questions answered? Here are all the ways that you can contact us here :

    By Phone: Call our toll free number 1-877-268-9594

    By Mail: Send your comments and/or questions to:

    AmeriMark ® Customer Service
    6864 Engle Road
    Cleveland, Ohio 44130


    Online: Click Contact Customer Service link located in the bottom part of each page and type in your question and/or comments and click on the submit button to send. You can choose to do this anonymously or you can provide your name, address and e-mail address so we can get back with you.

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    Can I place an order without registering?
    Yes, you can. You can also check your order status by clicking on the order status button on the top navigation bar, but registering will give you access to more information about your order.

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    What will you do with my information after I register?
    Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time. For more information on our privacy policy, click here.

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    What if I forget my password?
    If you have forgotten your password, when logging in enter your email address and click on the "forgot your password?" link below the entry form. A password reset email will then be sent to the email address provided. To reset your password, click on the link provided in the email. You will then be able to reset your password, your new password must be 8 characters long. Once you have successfully reset your password, you will be able to login with the new password. If you have any problems with the password reset process, please contact Customer Service at 1-877-268-9594.

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    How do you know my name when I visit your site?
    We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major websites use them. Cookies store on your computer do not contain any personal identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Remember, if you choose to do this, you will not be able to take full advantage of some of our features (e.g. personalization and storage of shopping cart items).

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    When I enter my name during registration, is it secure?
    We use the Secure Socket Layer (SSL) protocol, which is the most advanced consumer online security technology available, to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than our site.

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    When I register, will I be receiving your catalogs by mail?
    No, to get one of our fine family of catalogs--Anthony Richards, Beauty Boutique, Complements by Anthony Richards, Essentials by Anthony Richards, Healthy Living and Windsor Collection, you will need to visit our "free catalog" page separately. To request a catalog,
    click here.


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    What is the "priority replacement charge" in my shopping cart?
    The priority replacement charge guarantees the speedy replacement of lost/damaged merchandise at no additional charge to you.

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    How do you calculate shipping and handling?
    Shipping Options

    Standard -

    Standard shipments are delivered via USPS within the continental United States only, and in-stock items should arrive within 7 to 10 business days from the date of order.

    Cost -

    The cost depends on the total amount of the order:

    Total Purchase
    Postage & Handling Cost
     
    $0 - $9999.99
       
    $0.00

    *Express Delivery Service
    If you want your merchandise sooner, select Express or Express Plus delivery service. For an additional $9.95, choose Express for guaranteed delivery within 3-4 business days after leaving our facility on in-stock items. For an additional $17.95, choose Express Plus for guaranteed delivery within 2-3 business days on in-stock items. These costs are in addition to our standard shipping and handling rates listed above. Delivery is available to the continental United States only.

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    How can I ship to another address?
    Shipping to a Different Address
    You can choose to send a package to:
    1. "My billing" - the same address as the billing address on your credit card.
    2. "My shipping" - any other address.
    Delivery Time -
    To estimate when a package will be delivered, consider the following:
    Credit card approval and address verification must be received prior to processing.
    Standard and Express deliveries are made only Monday through Saturday (holidays excluded).

    Other Notes:
    U.S. Territories -
    We ship to the following U.S. territories: American Samoa, Guam, Mariana Islands, Puerto Rico and U.S. Virgin Islands. Shipping to U.S. territories is via standard shipping only; express delivery is not available.

    International
    We are currently unable to accept or ship orders outside the U.S. or the territories listed above.

    Other Questions?
    Please let us know if there are other questions that you have about shopping with us. You may use our Contact Customer Service page or call us toll free at 1-877-268-9594. Our customer services hours are 24 hours a day, 7 days a week, 365 days a year.

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    Need to talk to a Customer Service Associate?
    How is my sales tax calculated?
    Sales tax is collected at an appropriate tax rate according to the shipping address zip code for the following states:

    Alabama, Hawaii, Illinois, Indiana, Kentucky, Maine, Massachusetts, Michigan, Minnesota, Mississippi, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Vermont, Washington, Wisconsin, and Wyoming

    Shipments to Colorado, Louisiana, and Pennsylvania
    As a retailer without any physical presence in your State, we are not required to collect sales taxes for orders shipped to your State under federal law. Your State, however, is requiring us to notify any customer who places an order for delivery in your State that, under state law, these purchases may not be exempt from use tax and that the customer must pay any use tax owed because of the purchase. A purchase from a retailer is not exempt from state sales or use tax merely because it is made over the internet. This use tax can be paid via filing of an annual sales tax return reporting all taxable purchases that were not taxed and pay any taxes due or as an alternative by including on your state income tax return on the appropriate line and paying any such taxes due. In addition to this notice, we are required by your State law to submit a yearly accounting of your purchases to your State's Department of Revenue, including the amount paid, your name and address and the addresses where the item was billed and shipped to. For more information, you may contact your State's Department of Revenue:


    We are aware that submitting this information creates grave privacy concerns, but we have no option but to comply. If you have any questions about why we must do this or how the information collected by your Department of Revenue will be used, please contact your state legislator at:


    Shipments to Rhode Island
    According to the State of Rhode Island, sales or use tax is due on purchases (you) made from the retailer (us) and the state requires the customer (you) to file a sales or use tax return. For more information, you may contact your State's Department of Revenue: http://www.tax.ri.gov/

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    California Transparency in Supply Chains Act of 2010
    Verification:
    Do you use a third party to identify risk and/or presence of human trafficking and slavery in its supply chain?

    We do not currently use a third party to identify risk and/or presence of human trafficking and slavery.

    Auditing:
    Do you conduct independent, unannounced audits to assess supplier compliance with company standards in regard to human trafficking and slavery?

    We do not currently conduct independent, unannounced audits to assess supplier compliance in regard to human trafficking and slavery.

    Certification:
    Do you require its direct suppliers to certify that materials incorporated into the product comply with the state and federal laws regarding slavery and human trafficking?

    We do not require its direct suppliers to certify that materials incorporated into our product comply with state and federal laws regarding slavery and human trafficking.

    Internal Accountability:
    In regard to company standards for human trafficking and slavery, do you hold employees and contractors accountable?

    We do not currently have a procedure in place to hold employees and contractors accountable to company standards for human trafficking and slavery.

    Training:
    Do you train associates directly responsible for supply chain management on human trafficking and slavery?

    We do not currently train associates specifically on mitigating the risk of human trafficking and slavery in the supply chain.

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    Social Responsibility
    OUR VALUES

    Very committed to making the most of every customer's experience
    AmeriMark is an employer of choice
    Large selection of quality, value-priced merchandise
    Utilize systems and technology to better serve our customers
    Exceed shareholders' expectations consistently

    WE CARE ABOUT OUR CUSTOMERS
    We pride ourselves on the quality, value-priced, brand-name merchandise that we offer to our customers. Our team of over 400 employees work hard to source, purchase, track, receive, quality check, and ship out these quality items to ensure we have satisfied customers. In addition, we offer a multitude of customer perks to enhance the shopping experience.

    Multiple shopping vehicles: Internet, Mail, telephone and fax.
    Exchanges or a full refund if the customer is not satisfied with their purchase.
    Money saving programs
    Passport to Health
    Passport to Savings
    Easy Living
    Customer Protection Programs
    ID Sentinel Alert

    WE CARE ABOUT OUR EMPLOYEES

    EQUAL EMPLOYMENT OPPORTUNITY ACT

    It is our policy to provide equal employment and advancement opportunity for all qualified individuals without distinction or discrimination because of race, color, gender, religion, age, national origin, disability, affectual preference, or marital status.

    Complaints alleging violation of this policy will be given immediate attention and review. If the investigation reveals that the complaint has merit, prompt and appropriate action will be taken. It is our policy to ensure that all associates work in an environment free of intimidation and harassment whether verbal, physical, or sexual.

    SAFETY

    One of our priorities is to maintain safety in the workplace and to adhere to all state and federal laws. In order to achieve this, we have implemented a safety committee that is comprised of employees from all departments. Monthly meetings are held to address concerns and to create initiatives to increase safety awareness among its employees. In addition, we are a part of the Cleveland Southwest Safety Council, receiving consecutive awards for a low number of injuries in the workplace.

    HEALTH

    We encourage our employees to lead a healthy and active lifestyle. In order to accomplish this, We have created a Wellness Committee. Members meet monthly to create activities to motivate employees and provide tools to help achieve a healthy lifestyle.

    ATMOSPHERE

    We take pride in having a welcoming and family oriented atmosphere. We hold numerous activities each year to help boost morale and foster teamwork and togetherness.

    EDUCATION

    We care about continuing education and provides tuition reimbursement to employees interested in continuing education.

    WE CARE ABOUT OUR COMMUNITY
    We take pride in our commitment to the community. Each year we continue to give back by contributing to the following:

    MIDDLEBURG HEIGHTS FOOD PANTRY
    We place boxes in every department to collect for the food Pantry. For years, we have consistently been the largest contributor in the city of Middleburg Heights.

    AMERICAN RED CROSS
    We hold multiple blood drives a year, and also make monetary contributions through the United Way.

    LAURA'S HOME
    Laura's Home serves women and children who are in-crisis in the Cleveland area. Each year we promote "The Giving Tree." Ornaments with children of a specific gender and age are placed on the tree. Employees are encouraged to pick an ornament from the tree and donate a gift. These gifts go directly to Laura's Home to help their mission in providing for women and children.

    CLEVELAND CORPORATE CHALLENGE
    This challenge promotes company camaraderie, employee wellness, business networking and most importantly helps local charities. AmeriMark has competed in the corporate challenge since 2008.

    OPERATION HOMEWARD EMBRACE
    Operation Homeward Embrace was started by our employees. The goal is to provide comfortable blankets for those soldiers who are coming home injured.

    PLANET AID, NORTHEAST CARE, TRANSITIONAL HOUSING & RESOURCE MOTHERS
    When possible, We donate a variety of products that help provide a stable living environment for those in need.

    WOOFSTOCK
    Woofstock raises funds for the Geauga Humane Society to provide homeless animals a clean shelter, medical care, & food.

    WE CARE ABOUT THE ENVIRONMENT
    At our company, even the smallest efforts can make an impact. Our Green team meets quarterly, implementing processes to ensure we are recycling, conserving energy, and overall doing our due diligence to protect the environment.

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Call us toll free at 1-877-268-9594, 24 hours a day, 7 days a week, 365 days a year.
Also, to complete your order by phone, please call 1-877-268-9594.